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Privacy Policy

Atlas Lawns & Gardens

Last updated: 21 November 2025

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Atlas Lawns & Gardens (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our services or visit our website.

We are based in Australia and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. What information we collect

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We may collect the following types of personal information:

  • Contact details – name, address, email address, phone number

  • Service details – property address, access notes, photos of your garden/property, job history and preferences

  • Billing information – payment status, invoice details and transaction records (we do not store full credit card numbers if you pay online via a secure payment provider)

  • Communication – emails, text messages, online enquiries, feedback or reviews you send us

  • Website usage – basic analytics (e.g. pages visited, time on site, browser type, approximate location) collected via cookies or similar tools

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You can choose not to provide certain information, but this may mean we’re unable to provide some or all of our services.

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2. How we collect your information

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We collect personal information in a few ways, including when you:

  • Contact us by phone, email, text, social media, or through our website forms

  • Request a quote or book a service

  • Pay an invoice or update your details with us

  • Respond to promotions, leave a review, or give feedback

  • Allow us to take before/after photos of your garden or outdoor areas

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We may also receive information about you from third parties where you’ve given them permission to share it with us (for example, a real estate agent, property manager, or online directory).

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3. Why we collect and use your information

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We collect, hold, and use your personal information to:

  • Provide our gardening, lawn care, and related services

  • Prepare and send quotes, invoices, and payment reminders

  • Communicate with you about bookings, service updates, and follow-up work

  • Maintain service records for your property (e.g. what was done and when)

  • Improve our services, website, and customer experience

  • Send you optional updates, offers, or service reminders (you can opt out at any time)

  • Comply with our legal, tax, and insurance obligations

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We only use your personal information for the purposes it was collected for, or for related purposes you’d reasonably expect.

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4. Photos and marketing material

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With your verbal or written consent, we may take before and after photos of your garden or outdoor areas. These photos may be used to:

  • Keep internal records of work completed at your property; and/or

  • Promote our services on our website, Google Business Profile, and social media.

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Where photos are used for marketing, we will avoid showing identifiable personal details (such as house numbers, vehicle registration plates, or people) wherever reasonably possible. If you ever want a photo of your property removed from our online materials, contact us and we’ll remove it where practicable.

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5. Sharing your information

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We only share personal information when necessary and appropriate, such as:

  • Service providers – for example, accounting software (like Xero), email providers, website hosting, online booking tools, or payment processors who help us run the business

  • Real estate agents / property managers – if we are engaged through them or need to confirm work, access, or billing

  • Professional advisers – such as accountants, insurers, or legal advisers (where needed)

  • Authorities – where required by law, a court order, or to protect our legal rights

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We do not sell your personal information to third parties.

Some of our service providers may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and in line with applicable privacy laws.

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6. How we store and protect your information
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We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure, including by:

  • Using password-protected devices and accounts

  • Limiting access to personal information to those who need it to perform their work

  • Using reputable third-party providers for cloud storage, accounting, and email

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We keep personal information only for as long as necessary for our business purposes or as required by law, and then take reasonable steps to destroy or de-identify it.

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7. Cookies and website analytics

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Our website may use cookies and similar technologies to:

  • Help the site function properly

  • Remember your preferences

  • Understand how visitors use the site (through basic analytics)

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This information is generally de-identified and used in aggregate form. You can adjust your browser settings to refuse cookies, but some parts of the site may not function properly if you do.

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8. Accessing and correcting your information

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You have the right to:

  • Request access to the personal information we hold about you; and

  • Ask for corrections if you believe that information is inaccurate, incomplete, or out of date.

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To do this, please contact us using the details below. We may need to verify your identity before providing access or making changes.

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9. Direct marketing

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From time to time, we may use your contact details to send you:

  • Service reminders (e.g., seasonal garden tidy-ups)

  • Special offers or news about our services

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You can opt out of these communications at any time by using the unsubscribe option in our emails (where available) or by contacting us directly.

10. Third-party links

Our website or social media pages may contain links to other websites. We’re not responsible for the privacy practices of those websites. We recommend you read the privacy policies of any external sites you visit.

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11. Questions or complaints

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If you have any questions about this Privacy Policy, or would like to make a complaint about how your personal information has been handled, please contact:

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Atlas Lawns & Gardens
Email: callum@atlaslawns.com.au
Phone: 0466 495 751
Service area: Nepean & Blue Mountains, NSW

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We will aim to respond to your enquiry or complaint within a reasonable time. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) for further guidance.

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12. Changes to this policy

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We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the “Last updated” date at the top will indicate when it was last revised.

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