Privacy Policy
Atlas Lawns & Gardens
Last updated: 21 November 2025
Atlas Lawns & Gardens (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our services or visit our website.
We are based in Australia and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What information we collect
We may collect the following types of personal information:
Contact details – name, address, email address, phone number
Service details – property address, access notes, photos of your garden/property, job history and preferences
Billing information – payment status, invoice details and transaction records (we do not store full credit card numbers if you pay online via a secure payment provider)
Communication – emails, text messages, online enquiries, feedback or reviews you send us
Website usage – basic analytics (e.g. pages visited, time on site, browser type, approximate location) collected via cookies or similar tools
You can choose not to provide certain information, but this may mean we’re unable to provide some or all of our services.
2. How we collect your information
We collect personal information in a few ways, including when you:
Contact us by phone, email, text, social media, or through our website forms
Request a quote or book a service
Pay an invoice or update your details with us
Respond to promotions, leave a review, or give feedback
Allow us to take before/after photos of your garden or outdoor areas
We may also receive information about you from third parties where you’ve given them permission to share it with us (for example, a real estate agent, property manager, or online directory).
3. Why we collect and use your information
We collect, hold, and use your personal information to:
Provide our gardening, lawn care, and related services
Prepare and send quotes, invoices, and payment reminders
Communicate with you about bookings, service updates, and follow-up work
Maintain service records for your property (e.g. what was done and when)
Improve our services, website, and customer experience
Send you optional updates, offers, or service reminders (you can opt out at any time)
Comply with our legal, tax, and insurance obligations
We only use your personal information for the purposes it was collected for, or for related purposes you’d reasonably expect.
4. Photos and marketing material
With your verbal or written consent, we may take before and after photos of your garden or outdoor areas. These photos may be used to:
Keep internal records of work completed at your property; and/or
Promote our services on our website, Google Business Profile, and social media.
Where photos are used for marketing, we will avoid showing identifiable personal details (such as house numbers, vehicle registration plates, or people) wherever reasonably possible. If you ever want a photo of your property removed from our online materials, contact us and we’ll remove it where practicable.
5. Sharing your information
We only share personal information when necessary and appropriate, such as:
Service providers – for example, accounting software (like Xero), email providers, website hosting, online booking tools, or payment processors who help us run the business
Real estate agents / property managers – if we are engaged through them or need to confirm work, access, or billing
Professional advisers – such as accountants, insurers, or legal advisers (where needed)
Authorities – where required by law, a court order, or to protect our legal rights
We do not sell your personal information to third parties.
Some of our service providers may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and in line with applicable privacy laws.
6. How we store and protect your information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure, including by:
Using password-protected devices and accounts
Limiting access to personal information to those who need it to perform their work
Using reputable third-party providers for cloud storage, accounting, and email
We keep personal information only for as long as necessary for our business purposes or as required by law, and then take reasonable steps to destroy or de-identify it.
7. Cookies and website analytics
Our website may use cookies and similar technologies to:
Help the site function properly
Remember your preferences
Understand how visitors use the site (through basic analytics)
This information is generally de-identified and used in aggregate form. You can adjust your browser settings to refuse cookies, but some parts of the site may not function properly if you do.
8. Accessing and correcting your information
You have the right to:
Request access to the personal information we hold about you; and
Ask for corrections if you believe that information is inaccurate, incomplete, or out of date.
To do this, please contact us using the details below. We may need to verify your identity before providing access or making changes.
9. Direct marketing
From time to time, we may use your contact details to send you:
Service reminders (e.g., seasonal garden tidy-ups)
Special offers or news about our services
You can opt out of these communications at any time by using the unsubscribe option in our emails (where available) or by contacting us directly.
10. Third-party links
Our website or social media pages may contain links to other websites. We’re not responsible for the privacy practices of those websites. We recommend you read the privacy policies of any external sites you visit.
11. Questions or complaints
If you have any questions about this Privacy Policy, or would like to make a complaint about how your personal information has been handled, please contact:
Atlas Lawns & Gardens
Email: callum@atlaslawns.com.au
Phone: 0466 495 751
Service area: Nepean & Blue Mountains, NSW
We will aim to respond to your enquiry or complaint within a reasonable time. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) for further guidance.
12. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the “Last updated” date at the top will indicate when it was last revised.